COMPLAINTS - Ferndale Primary School Newlands East

Go to content

Dealing with complaints

We respect the right of citizens to complain if our services are poor or unsatisfactory. In this regard:

  • You may write, telephone or make an appointment to see the principal or one of the deputies

  • We undertake to investigate and respond to your complaint within 7 days of receipt

  • We will endeavour to apologise and take corrective measures if it is our fault

  • We will maintain a complaints/compliments register and follow-up mechanism

  • We undertake to treat any information on fraud and corruption seriously.

Back to content