Dealing with complaints
We respect the right of citizens to complain if our services are poor or unsatisfactory. In this regard:
You may write, telephone or make an appointment to see the principal or one of the deputies
We undertake to investigate and respond to your complaint within 7 days of receipt
We will endeavour to apologise and take corrective measures if it is our fault
We will maintain a complaints/compliments register and follow-up mechanism
We undertake to treat any information on fraud and corruption seriously.